Your Guide to Common Questions & Solutions
My PC’s running really slow — what can I do?
Try this: Restart it! Sounds simple, but a reboot clears background tasks, frees up memory, and fixes most random slowdowns.
If it’s still dragging its feet, it could be low storage, startup apps, or a failing drive — that’s where we step in.
My computer won’t turn on — is it dead?
Try this: Check the basics — power cable, plug socket, monitor cable, and make sure no switches are off.
If it’s still silent, it could be a faulty power supply or motherboard — we can diagnose it quickly and get you back up and running.
My PC keeps freezing or crashing — what’s wrong?
Try this: Run updates and make sure you’re not overheating (blocked vents or dust can cause chaos).
If it keeps happening, it might be faulty RAM, bad software, or malware — we’ll find the culprit and fix it for good.
What can you install for me?
Pretty much anything with a plug or a network cable! From new PCs, laptops, and printers to routers, NAS drives, and full office setups — we handle it all.
Do I need to prepare anything before you come out?
Not really. Just make sure we can access your equipment and know what you’d like set up. We’ll handle the rest — planning, wiring, and configuration included.
Can you set up software and accounts, too?
Absolutely. We’ll install your software, connect Microsoft 365 or email accounts, and make sure everything syncs properly. You’ll be ready to go before we leave.
What kind of software can you help with?
Pretty much anything your business needs — from Microsoft 365 and accounting software to cloud platforms and custom tools. If it runs your business, we can set it up, secure it, and keep it running smoothly.
Can you help us choose the right software?
Definitely. We’ll look at how your business works, what your team needs, and recommend software that saves time, boosts efficiency, and fits your budget — no sales fluff, just honest advice.
Do you provide ongoing support and updates?
Absolutely. Once your software’s up and running, we handle updates, backups, and troubleshooting so you don’t have to. You focus on business — we’ll handle the tech.
What types of broadband do you offer?
We provide a full range of business broadband options — from fast fibre and leased lines to 5G backup connections. Whatever your setup, we’ll get you the best possible speed and reliability.
Can you handle the installation and setup?
Yes! We take care of everything — from setting up routers and cabling to testing your connection and securing your network. You’ll be up and running without the hassle.
What happens if my internet goes down?
Don’t panic — we’ve got you covered. We monitor your connection, fix issues fast, and can even set up automatic 4G/5G failover so your business never stops.
What is VoIP and how does it work?
VoIP (Voice over Internet Protocol) lets you make calls using your internet connection instead of a traditional phone line. It’s clearer, cheaper, and far more flexible — perfect for modern businesses.
Do I need special equipment?
Not necessarily. You can use VoIP desk phones, your PC, or even your mobile with an app. We’ll help you choose what fits your business best.
Can you move our existing phone numbers?
Yes — we can port your current numbers over with no downtime. Your customers can keep calling the same number while you enjoy all the benefits of a smarter phone system.
What’s included with your web hosting?
Everything you need to keep your website online and running smoothly — fast servers, SSL security, daily backups, and local support whenever you need it.
Can you move my website from another host?
Yes! We handle the full migration for you — no downtime, no broken links, and no stress. We’ll make the switch smooth and seamless.
Is my website secure with Duke IT?
Absolutely. We use top-level encryption, malware protection, and regular updates to keep your site safe around the clock.
Do you repair Apple products?
Yes! From slow Macs to damaged MacBooks or iPhones that won’t behave, we can diagnose and repair most Apple issues quickly and professionally.
Can you help me set up my Apple devices for work?
Absolutely. We’ll configure your Macs, iPads, and iPhones for business — setting up email, cloud storage, and security so everything syncs perfectly.
Can you integrate Apple with Microsoft 365 or Windows?
Yes — no problem! We’ll make your Apple and Microsoft devices play nicely together so your workflow stays smooth and connected.
What does “internet infrastructure” actually mean?
It’s everything behind your internet connection — routers, switches, cabling, Wi-Fi access points, and network configuration. We make sure it’s all fast, secure, and built to last.
Can you design and install our network from scratch?
Yes! Whether it’s a single office or multiple sites, we handle full network design and installation — from cabling and routers to wireless setup and failover systems.
How do you keep our network secure?
We protect your infrastructure with firewalls, VLANs, and strong access control. Plus, we monitor performance to stop problems before they cause downtime.
